Reviews

10/10

We had a problem with our humidifier on the furnace and called Reliance for service as they were the company that we originally purchased our furnace, air cleaner and humidifier from. Stephen F. was the repair man that came out and he was excellent. He found the problem very quickly, replaced necessary parts and even parts that may have worn in the future to save us from making another call. Would recommend him for service anytime and will ask for him if we ever require service again.

Approximate cost of services:
$0.00
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Company Response

Thanks for taking the time to share. We value this feedback and will share it with the team. Kind regards- Cait

1/10

We hired James to paint because he was local and seemed professional. We thought his price was a little high but we went ahead with it. Patio and interior painting was good. The deck started peeling after several months and when I called James about it he said he would come out to have a look. Called him twice and twice he was a no show. What is the point of having a warranty/guarantee on a job if the company giving it doesn't stand by it. Sorry we ever hired him. Will never recommend him.

Approximate cost of services:
$2,500.00
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Company Response

I feel so sorry about this review. Especially because we had established good report. Really think that we deserve a better review from you Doug and Terri. Painted your kitchen walls, moved the fridge to get the wall behind it and without making any mistake or mishandling, the fridges waterline burst. Quickly ran to Doug to ask where the turn off valve was. Went out to Home Depot, picked up a new line and installed it successfully for you without hassle. My brother Jon and I power washed the exterior surfaces, used the proper and best exterior paints on your poolside deck and concrete patio. You two were so happy with the results and we were so proud as well of the transformations that we made happen. Because of this we expected nothing but positive reviews from you. You and I Doug got friendly after the job was done and had a couple of cold ones in your garage where you like to hangout. Yes you called me six months later about the paint coming up on the wood around the pool. Told you I'll look into my schedule before I can confirm a time to have a look. Called me the next day, sorry I missed your call. Than I Called you a couple days later because I was more freed up and ready to meet with you. But I got your voicemail, left you a voicemail and never got to hear back from you again. Come on man, this is a low-blow. Not fair.