We had OnWall slat system installed in our garage in April 2016. The work was well done and the crew followed up and corrected a few complaints we had. We only purchased a few accessories at the time because we wanted to use the space first and determine what we needed. Once we decided on accessories, it has been impossible to purchase the items. We have been trying for almost 2 years! We call and we email over and over with no response from Gavin or Ron. We want to purchase items from them and they don't respond. The slat system is just fancy wallpaper without the hooks, baskets, etc. Their phones are answered off site and the messages I leave are never answered. Very frustrated. Do not recommend. Go with one of the other Garage Organizer companies out there.