Levihopkins from Cochrane

I hired Home Depot for furnace and duct cleaning, knowing they contact out the work, and this is the company they sent out, from their Edmonton operations. I am a contactor mysejf, so expect professional service. I can honestly dealing with Steam Dry has has been my most frustrating and disappointing service I have ever received from a service provider. A big lack of communication between Home Depot and Steam Dry, and the tech showed up unprepared to do the job. Tried calling their main call centre to resolve the issue and received nothing but unfriendly service and attitude from one of the customer service professionals (not really), named Melissa. I asked to speak to the manger and she told me that was not possible, and that she would only pass my information along and in the end hung up on me, and received no call from the manager. The tech finally came back later in the day, but tried to upsell us on services that were not apparently included in the cleaning, when they advertise not hidden costs. I can say there was a real lack of professionalism and customer service I received from, and would not recommend them or Home Depot for that matter.