Reviews

10/10

Halton Air Experts to the rescue! After our water heater broke down late on a Friday evening, we figured we were in for a weekend of cold showers. We contacted Sean Fabian and he was there the next morning! He was prompt and knowledgeable. His work was thorough, neat, and he cleaned up the site when done. He rates were reasonable and he's a genuinely good guy! A week later we had him back to repair our gas fireplace. Once again we were very satisfied with the high level of skill and service that Sean provided!

Approximate cost of services:
$400.00
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Company Response

Mr. And Mrs. Nogueira
Thank you very much for inviting me into your home and allowing me to work on your equipment. I'm glad everything worked out well and that we were able to to solve the issues. If there's anything else I can do for you please don't hesitate to give us a call.

7/10

Decent quality flooring products, with decent sale pricing. They hold workshops to demo installation. Most of the Staff is helpful. Special order section staff (for stairs refacing materials) was helpfulReturn policy is not great- high % restocking fee.

Approximate cost of services:
$5,000.00
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Company Response

Thanks for the review, Manny & Bruna. Our sales staff remember you guys and feel that you were nice people and easy to deal with. We work very hard on ensuring that we sell the highest quality flooring products at the best prices, and ensuring that our staff is courteous, professional and helpful. The restocking fee is our policy on cancelled orders, and is clearly posted throughout our store and on our invoice. It is unfortunately required to cover our administrative and employee expenses for receiving, repacking and restocking the products. However, As our sales staff explained, we always strive to keep our customers happy and would be pleased to apply the restocking charge to other product purchased from us.

10/10

Professional staff, written estimates that don't change once job has commenced, competitive pricing, workers were punctual and efficient. 10 yr warranty was a plus. Work was inspected when completed and before fee was collected. Great overall experience.

Approximate cost of services:
$4,500.00
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10/10

Our experience with Brock was amazing from beginning to end. The sales rep, Terry, was knowledgeable and friendly. We visited the showroom and Mike gave us a tour, offering even more advice and info so that we could make the best decision possible based on our needs and budget. The installation team led by Amry were fast, highly skilled and very clean. We are very pleased with the final product. We definitely recommend Brock.

Approximate cost of services:
$9,000.00
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