Very professional and personal service. Owen is knowledgeable and takes the time to answer any questions you may have to ensure you are comfortable with your purchase. His first question when I asked, “what options do I have for where it will can be installed?” was, “tell me where you’d ideally like to see it”, and then he made it happen, and it wasn’t easy! Respectful of your property and with no mess left behind, thank you Owen!

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To be honest, my sales experience was way less than remarkable to say the least, but 3 people made up for that .....SANDY in the warehouse, thank God for her! She went above and beyond to ensure my hot tub was delivered on time, as a deck project around it was on hold and my sales associate dropped the ball, was rude and basically left me on my own to deal with it. Mermaid, SANDY turned it all around and you need to keep her! JEANETTE at the Ogilvie Road location, thank you also for your assistance with the chemicals and your patience with my lack of knowledge in this area! PHIL GREGORY, another great asset. Knowledgeable, patient and very pleasant with the cover arm install and tub demo. Overall, a very happy customer ....loving the hot tub!

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