We have recently built with Montorio homes and we are in love with our house! Unfortunately from day one their customer service has been awful. We were lead to believe that they are there for you and will help you whenever you need it... But in reality we felt left behind and felt like their last priority. Waiting for a week for a response to an email is absolutely unacceptable.. Even if they don't have the answer yet just a quick I'm looking into it to feel acklowledged would be great. Even now living in the house our final grade has failed twice so we have yet to start our landscaping even thought our neighbours are completely done and didn't move in too much before us. For things that have been damaged from day one don't rely on them to replace it. This was our first build. If we do it again it will not be with Montorio.
- Approximate cost of services:
- $500,000.00
- Company Response
Thank you for your business Amanda.