rjkern from Edmonton

We were very dissatisfied with this Company. We have done a small kitchen and chose them because they were a local family owned business, who manufactured right in Edmonton.Things started OK but quickly devolved with a couple of mistakes. They measured inaccurately or attempted to use standard cabinets in a corner and installed a corner cabinet crooked. When we pointed the problem out they argued and templated for granite anyway. Also, using standard cabinets, they ended up with an amateurish upper cabinet install that was far from either being symmetrical or looking professional. Although both problems could have been easily resolved at this stage, they proceeded as if all was fine and argued about the existence of a problem with us.When the granite arrived the error was VERY obvious. the cook-top needed the bottom cabinet gouged to fit in, and then the back of the cook-top was far from parallel with the wall. They tried to blame the house. It was absurd. The upper cabinets they said was the "design" that had been approved. After the installation stretching to four weeks they considered themselves done. We threatened legal action. After a series of interactions our kitchen is finally done 16 weeks after delivery of the cabinets. Even after their repairs, it has several amateurish fixes that nobody would expect from a "Custom Cabinet Company". Customer Service was abysmal and without the threat of legal action I feel we would have been abandoned with our crooked counter and mismatched cupboards. The treatment after the issues started was totally dismissive and in some cases absurd. Prior to the fixes they tried to demand final payment. This is a company to avoid at all costs. We had paid 95% of $20,000 and I am sure they would have walked away if we had not threatened a project abandonment suit. As it is, we look at our kitchen with a degree of disdain for the whole process.