I'd like to thank A Plus Air System Inc. for helping me in a vary critical situation. At the beginning of July my heat pump (TRANE) have broken (under extended warranty). A Plus Air System Inc. installed that heating/cooling system and is a authorize dealer of TRANE in Toronto. I phoned the company and in the same day serviceman came to check it out. Condenser fan motor was broken. New motor has been ordered from TRANE USA. No such motor in TRANE Canada. The motor supposed to arrive in two weeks but it has not and nobody know when it will. At this moment A Plus Air System pleasently surprise me. They ordered repleacement from canadian source from Vancouver, to satisfied customer despite higher price of the part. Fan motor arrived in a week (Friday) and in the same day technician came, after 5 pm, and replaced the motor. Heat pump started working again. Next day and all next week was very hot (+29 - +32 C) and I have people coming over the weekend. Thank you A Plus Air System Inc. for handling the problem in such professional way. Satisfied customer is definitely your priority. I strongly recommend this company.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Alex,
Thank you so much for the high "five", we enjoy working under any circumstances.