Jennifer, Braeside

We have had Handyman Connection out to our place for two different jobs, the first was for flooring and the second was to change pretty much every light fixture in our place. The flooring guy was really good, he was installing a vinyl tile and did such a great job that most people don't realize it isn't real tile until I tell them. The electrician was really great, he came out twice before the install and helped answer every question I had. We had him changing two particularly difficult to reach lights and one of them was missing a part, he drove me to the retail location where I bought the fixture and helped me sort it all out. I can't say enough about Handyman Connection, I had a great experience from the time I requested a consultation to booking the job to completion.

We desperately needed a kitchen update in our condo and talked to Kitchen Rescue at the Calgary Home Show. They came out and were very helpful every step of the way. Our kitchen is gorgeous and didn't cost us an arm and a leg!

Our sales person was more concerned with helping his girlfriend deal with bad service from her gym, which was a great irony two weeks later when we needed our flooring delivered and they left half of it at the store after we specified and verified with them that our first lino cuts and carpet cuts would be delivered on time and together. They argued with me that they did not make the mistake and that it was mine, and gave me a lame excuse of since they weren't installing it they didn't think we wanted it delivered. I guess booking and paying for delivery doesn't mean that we want it delivered. Then I was told that the missing flooring would be here the next morning and that they would call, well two days went by and no flooring arrived or any phone calls. I am now paying my installer even more money to go and pick up the missing flooring. I have been trying to talk to someone in their corporate office but the lack of customer service at the store level certainly begins there because no one will return any phone calls or messages, and the people who answer the phone can't help unless you want to start a franchise. While the selection is quite good, the level of customer service is non-existent even after you have paid for your flooring.