Since contract was signed we have had nothing but issues. Missed a tonne of work due to incomplete repairs. It's come to the point we do it ourselves to make sure it's right. Concrete leaking in our basement and garage! 7 visits in total and several repairs and still leaking! Warranty team and customer care doesn't return emails. I've sent hundreds of pictures. Warranty team member Kevin called me derogatory names when asked when they were returning in front of many neighbours. Excels vice president came in person to apologize provide us a $200 gift card but kept that staff member on staff! 10 foot Flashing dangerously hanging from our home at one time and Marc, a "construction manager" told me its not dangerous. Neighbours were coming to our house worried about children being hurt. I seem to recall a little girl being decapitated from flashing. My husband had to race home to remove it. New members they've sent our way Shane and Michael are always blaming something else that would be something not covered under warranty, and leave work unfinished and not right. We have already contacted Alberta new home warranty and are planning to proceed with a claim. We are sick and tired, but looking for fairness! Not going to accept this. It's funny no customer service member replied to this. It's a known neglected home owner that was swindled. Never again! Don't buy an Excel Home!
- Approximate cost of services:
- $343.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Amie, we have looked into the outstanding issues you mentioned above, and our records show that all items have been dealt with. Also, the employee noted in your post has both written a formal apology and is no longer employed with Excel Homes. Please contact customer care if you would like to discuss any further 403–338–4445.