I ordered a dinning set, 1st. one appeared with a couple of scratches, nobody called for 3 days and after going to the store somebody called after 5 days, then replaced with another table with a dent and a small scratch that was fixed with a wood stain repair pen (not even sanded to make it even). Unfortunately my husband who was tired did not realize about dent and that the carpenter did not even sand the table, so he signed ok. After I called, they said that everything should be fine because my husband signed. I would not go again to this store who promise something that they don't fulfill and on top of that the person said that I should accept failures of 10% in wood furniture.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Gisela, Thank you for taking the time to post your experience at Zilli Home. It is by doing this that we improve our processes, and most importantly, our customer service. To reconfirm, you received a replacement dining table within 6 days of the original order due to some imperfections that you found - which is quite a quick turnaround. Although you have a touch up marker for any scratches, I also offered you a $200 gift card to be used in the store at your convenience. Thank you again for your shopping at Zilli Home and I look forward to seeing you in the store again soon!!