My fridge stopped cooling, fresh food and freezer compartment. Someone suggested it could be the control board. $600 for part and labour. Found the part for $60 on Amazon, Swapped it out myself. Alas, not the issue. Sigh.
Call this company (no review research, when will I learn). They come promptly the next day. Tells me the compressor is broken. Worst-case scenario for a fridge. $1400 for part and labour. So, no thanks and $90 bucks. OK.
I knew from youtube that there are 3 to 4 reasons why a compressor may not start. So I decide a Hail Mary before chucking my fridge which isn't even that old. And buy these two parts, a compressor start relay and capacitor. $25 on Amazon. Swap the parts out and BOOM, the fridge is working again!
My beef with this company is, the tech made a determination that was WRONG, he should know there are at least 3 reasons a compressor may not run and he didn't do the necessary steps to factually determine what the issue was. I would have thrown away a perfectly decent appliance if I hadn't tried one last thing. And when I called the company, the woman I talked to, "Dazzy", was combative, telling me I hadn't "trusted" her company to do the repair (such a disconnect, how could I trust these guys when I was told it would be $1400 to repair the fridge and I might as well buy a new one).
She kept going on about how it was a service call and not "labour" and I was going on about how I expect an accurate diagnosis in a service call and I didn't get that. She eventually hung up on me. AVOID!
