I just had the worst experience when I called in to ask about some additional protection. Nathan was extremely rude, was yawning on the phone, said "what" a few times, no professionalism. I asked him to slow down when he quickly read all the fine prints which he was not happy about. I got so much attitude from him. It was terrible. He disagreeed that his customer service was poor...defending himself to say he was employee of the month. How is that possible? I'm surprised that Enercare would reward poor customer service. You need to listen to your employees phone calls. Mine was at 1:24pm...if anyone even cares. Nathan ended up hanging up the phone on me.