Prepaid for 2015. No show! Called several times and was promised someone would come out, still waiting June 4 2015! Called today and was immediately told they would refund as they cannot guarantee anyone would show up. It will take 4-6 weeks to get a refund. When I voiced my opinion there was no apology. When I asked why the previous customer service officers did not ensure that someone would come out, I was told that they can't guarantee that someone would show up they can only put in the request. I was told that they can keep me on the list as I was no.19 which apparently is good?! But still no guarantee that they will make it to this area this season. DONOT USE THIS COMPANY, ONCE THEY HAVE YOUR MONEY THEY DO NOT SHOW UP!!!!
- Approximate cost of services:
- $30.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Claire, thank you for your review. We have just recently become members of HomeStars and have been made aware of this online review. We apologize for any inconvenience our service or customer service has caused. Please do not hesitate to call our Head Office, toll free 1-866-912-5296, Monday-Friday 9am-5pm if your issue was never resolved. We hope you are having a wonderful summer!