Mona Lee from Toronto

We had about 90% of the windows and doors in our 2-story (3-story at the back) house replaced by Omega Universal on May 12, 2015 (the other 10% is relatively new). Overall our experience with the company had been very positive, from start to finish. First, the company offers very competitive pricing/value, but that was only the starting point. Based on our experience, what sets the company apart is the following. • Pre-sale consultation – Yuri (principal of company) patiently walked us through the products, installation options, trade-offs, etc to help us to come up with informed decisions. • Pre-installation preparation – Yuri carefully measured all windows and doors, not once, but twice in separate occasions to ensure correct dimensions. • Installation scheduling – Yuri is accommodating and agreeable with any mutually convenient time. He would remind/confirm a day or two in advance of installation. • Seasoned installation team of 3+ worked professionally and competently. - Asked us for any pre-installation instructions and/or special requests - No surprises with any windows and doors (exact size and style) - High quality installation workmanship - Window and door aluminum capping on the side was exceptionally well done - No damages or even scratches to anything, inside or outside of the house - Working quietly and efficiently inside the house while respectful of your personal space (my husband was rather apprehensive about that beforehand) - Thorough post-installation clean-up inside and outside (e.g. making sure there were no nails or sharp metallic objects on the driveway that could be tire piercing) - The whole job completed in less than 7 hours as promised. In summary, we were very impressed with everything delivered by Omega, so much as that my daughter’s 2-story house will have all windows and doors replaced by the same company in June 2015.