Reviews

0/10

when they first started, they were amazing. But for the last 6 months, the job was never done thoroughly. I even paid an additional $100 to have a deep clean due to having people over for his Celebration of Life and they didn't put any extra care on the cleaning. I paid an additional fee for nothing. When calling the owner she would say that they can come back as it is guaranteed but I don't want to have to look over their shoulders every time to come. It should be done right the first time. I find that they were taking less and less time in cleaning and they appear to be very busy but maybe they are taking on too much. Also, she mentioned that she had to let go of one of her workers because she wasn't doing the job properly.....ok but knowing that, why did you not offer a rebate for the next time? I think I was the most angry for my husband's Celebration of Life as this had to be spotless and she knew how it was important to me. I had been very patient on different occasions where it was not up to par but I now feel she used my patience against me. Up to about 6 months ago, I would have recommended this company but not any longer. Her answer to this when I told her? We are not taking on new clients, we are too busy. Arrogance is not good. Word will spread and I will make sure of it. I hope your rating goes down so that it will be a learning experience and your arrogance will go down.

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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10/10

We have had Brock doors and Windws on 5 or 6 different occasions and every time it's been perfect. Service is courteous, efficient and when they leave it's so clean, you wouldn't know they had been there. I would recommend to my friends and family!

Approximate cost of services:
$30,000.00
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10/10

Brock has come to our house on 3 separate occasions. First 2 visits were to replace doors and the last one, windows. We have dealt with Bill Kovacs from the beginning and he is an amazing representative. Helpful, knowledgeable, professional and always courteous. You should be very proud to have him on your team. As for the work and workers, nothing but good things to say. The work was very well done and in a professional manner. I have nothing but good things to say about this company. No negatives whatsoever!

Approximate cost of services:
$12,000.00
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Company Response

Hi, Tyra!

Thank you for contributing this 10-star feedback to our HomeStars page. We appreciate that you've consistently entrusted Brock for your window and door requirements. Bill is a wonderful and passionate individual, whom we value greatly; we know he'll be grateful to hear your kind comments.

We wish you all the best, Tyra! Thank you.

Regards,
Brock Doors & Windows Ltd.

10/10

The gentleman who came was very cordial, professional and a pleasure to have him work in our home. He left nothing behind and everything was spotless and the closet organizers are installed perfectly.

Approximate cost of services:
$4,220.00
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Company Response

Hi Tyra, thank you for your review! We appreciate your kind words and your business.

10/10

The house was spothers by the time the crew had finished. The crew was very professional and efficient. I was very impressed by the work and not to mention the friendliness of the staff. I can't say enough about how impressed we were.

Approximate cost of services:
$375.00
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Company Response

Thank you very much, it was a pleasure also for us. We are looking forward to a long term relationship with your home and needs. We can not express enough our goal to changing the house cleaning experience.

10/10

Loved how my house was cleaned and the little details such as "tucking" in the towels, making a bed in one of the rooms and toilet paper across the toilet to show it's been cleaned. The house was basically spotless and the cleaning women were so very nice and polite.

Approximate cost of services:
$250.00
What could this company do to improve their services?
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Company Response

We are very glad to hear that you are happy with your cleaning. A clean sparkling house is always a joy to come home to. Our crews really pay attention to all the little details that are important to you.