Reviews


First Review

10/10

Smart Space installed a home theatre system in my home this past summer. They worked within my budget and around my busy schedule to make it all happen. The install was clean and safe (workers wore masks) and the install was very professional. Robert is very knowledgeable and was able to easily and quickly show my wife and me how the system worked so that we could enjoy it from day one. We now have an RTI system that lets us play what we want to where we want (music, TV, movies)

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the kind review. Your project was very rewarding to work on and I'm so glad that you are enjoying your new system.

10/10

OLG was amazing. The owner is very conscious about his work. Quality is impeccable and the service and installation was amazing. He doesn't overcommit the number of jobs he takes on and his scheduled installation date was right on the mark. I had my stairs installed about 1.5 years ago and I was doing renovation and by accident we broke of iron piece. Oleg came back fixed it the same day I called. Where do you get that customer service these days. He truly takes pride in his work and the end product is evident of that. I have given him three referral to date that have all used his service. Keep up the great work Oleg. Bruce and Andrea Oakville Ontario.

Approximate cost of services:
$9,000.00
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Company Response

Thank you Bruce.

0/10

Buyer Beware: Ordered front entrance ( door ,windows and interior mouldings) from Pollard. The installation was two weeks late from the planned installation date. When they finally came to install the entrance the window was 12 inches too short. In addition, I was told that the moulding was going to match the rest of the molding I have throughout my house but it didn't. Pollard was only will to offer me $250.00 compensation for something that was a complete mistake on their part from ordering to installation. I took time off work to be home the installation twice. National Sale Manager mentioned" Pollard's policy in these situations is to prioritize manufacturing of the replacement product; we do not offer financial compensation". They actually have a policy to there mistakes. I guess it happens frequently. So if you think your going to get the Lowes/Home Depot customer service experience which actually take accountability when they are wrong, think again. To top it off, the installation guys cut my newly installed hardwood floor to get the door in and now the floor is squeaks because they cut the nailed down portion. I now have to call back the flooring contractor to fix the floor. KEEP UP THE GREAT WORK. You soon be rated at below 5.

Approximate cost of services:
$6,400.00
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Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Our policy is to always try to make it right as quickly as possible. I think that's a great policy for a company to follow. We corrected our error as quickly as we could and even added the casing at no charge which was not on the order. We apologized and rectified as quickly as possible. Our policy if we make a mistake ....get it corrected asap.