On an extremely cold night, I had a pipe burst in my home flooding my basement. I phoned Plumbway and they were on site within hours. Plumbway charges by job, not by the hour, so they have a flat rate for repairing a burst pipe. Even though the technician was at our home for several hours due to the remote location of the burst, the rate was still reasonable. The technician, Nathan, was polite, professional, clean and friendly. He worked very hard to access the burst, mitigate the cost and went above and beyond our expectations. We were extremely pleased with Nathan and Plumbway.