Condensation on your windows is the first visible sign that the level of humidity in your home is too high. Excessive moisture will allow the growth of mold spores if not removed and if allowed to pool under the insulated glass unit will degrade the sealant.
Pollard Windows purchases window hardware such as the roto-gear mechanism for our casement windows from Truth Hardware. This is a well known, quality North American company. Typically if the roto-gear or "crank" requires replacement, it is because of excessive force.
Pollard Windows manufactures windows and doors that meet or exceed all current manufacturing standards established by the testing standard CAN A440-M90. This testing standard establishes benchmarks for performance. Pollard Windows also manufactures to the Energy Star standard.
If you choose to contact us directly we will make arrangements for a service tehnician to investigate the windows in question. If we discover a manufacturing defect, we will certainly honor our warranty.