Reviews

5/10

We had a new Custom door entry installed in May of this year. The door itself looks great and we have received lots of compliments however the installation was not perfect, there is a visible gap if you look sideways and the door required some minor stain touch up’s which they did do when someone came to inspect. However as for the installation issue, I was told they would get back to me but nobody ever did in spite of 4 monthly follow up calls directly with Mary. I delayed writing this review thinking they would eventually get back to me. Decent looking Fibreglass door but expected better service for the money. R & R Berry Burlington, Ontario

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Company Response

Hi Rowena, I followed up with our service technician to find out why this happened to you. It was relayed to me that Mitchell did try to call you on a couple occasions and left messages with no response. Please call our head office (905-670-8888) to leave a number where you can be reached in order to arrange this service.
We do apologize for this inconvenience and we're happy that otherwise you are happy with your product.

10/10

Manny was great to work with from his initial follow up, to selecting the roof color and completing installation. His team showed pride of workmanship and kept the site clean at all times. Hs crew was professional, courteous and respectful. We received 3 competitive quotes- he wasn’t the lowest priced but found Straightace to be competitive with other high rated quality roofing companies. We received tons of compliments and comments from neighbors that noticed their workmanship and attention to detail. They did not rush the job. You get what you pay for and if you’re looking for top notch all around, I would recommend Straightace! R &R Berry

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Company Response

Hello Rowena thank you for taking the time on giving us this review and letting us know your experience with us on your new roof project, with straightace your home is always first place , your business is much appreciated

Regards,

Manny & crew