DGW from Ottawa

Two years ago, after comparing quality, warranty, service reputation and price offerings of 7 window companies in Ottawa, I chose Verdun to replace 3 large windows and a patio door in my 25-year old house. Although prices were more-or-less competitive, price was not my first criterion as I believe in the old adage that “you get what you pay for.” Warranty and service reputation won the day. As a local company I was also able to visit the manufacturing plant in Vars which I found well organized and clean…both of which are good signs of a quality product. As I consider myself to be fairly knowledgeable in home construction I was able to observe the crew as they went about their work. They were well organized, worked well as a team with no idle chatter and they knew exactly what they were doing and did it quickly…very professional. They cleaned up their work areas while they worked and again after they finished. From my initial meeting with the salesman to completion of the job itself I was extremely pleased… so pleased in fact that I had no hesitation in choosing Verdun to replace the remaining 10 windows in my house last month. Again the 2-man crew was excellent. If I had to make one suggestion however I would suggest that more time be taken in the installation of the inside moulding around the windows. The first job was fine but on the second there were a few gaps at the corners, some of the finishing nails used to attach the moulding were not sunk and, on a number of those that were, the visible indentation left by the nail head was not filled in (also would suggest fast-drying polly-filla be used as opposed to caulking). Minor stuff but its these little details that make a “nice” looking job, a “very nice” looking job. Having taken care of them, it’s now a very nice looking job. Thx.