Kim in Peterborough

Despite its name, Gatzey's does more than just T.V.s. I was recommended this company by T.J. Cavanaugh's appliances after my Panasonic OTR microwave quit just out of warranty. Gatzey's capably repaired the appliance and even helped me liaise with Panasonic; THEY weren't the easiest to deal with. I was happy with the service, and would use them again.

I had been putting off having my area rugs professionally cleaned. In fact, a few of them were simply rolled up and being stored in the garage. After noticing a flyer for another company I called... minumum $100 charge, plus delivery, etc., etc. I called Superior as I had dealt with them in the past for a restoration job and I knew they had state of the art cleaning facilities. I was so happy to find out that if I dropped the rugs off myself, the charges would be about one fifth of the other company! Done! They look great and I couldn't be happier!

I called Peterborough Refrigeration after our city-installed programmable thermostat was malfunctioning. The technician arrived promptly and was very helpful, even though I initially could not find the service manual. He fixed the problem, and even helped me search online for the manual so he could program it for me, taking up his valuable time I'm sure. I will definitely use and recommend this company again.

Bought a new mattress a few years ago from Sleep Country, but apparently should have bought a firmer one. Shopped around a bit... went to Leons, salesman wasn't very knowledgeable as far as comparing what they had on offer. BAsically, I could have read the bulleted points myself. Went to Sears and dealt with Kyle, who was very knowledgeable and explained everything very easily, allowing us to make an easy decision. Got a fair price, a good guarantee, and they even delivered for free (although they advertise you have to pay on your Sears card to get this, they acknowledge that pretty much everyone offers free delivery, so will waive this charge to earn your business). Very happy!

We had used this company in the past, and so called them again. I am confiden they do a thorough job, using a truck-mounted vacuum to clean all the ducts and vents, and then sanitizing each vents. Also cleaned out the dryer duct at no additional charge.

We needed a new roof after a distastrous leak in our 13-year-old home last year. I teach with the local public school board, so turned to their message board for recommended contractors. I received about a dozen replies and recommendations, and four of them were for Sam Bowers Roofing, now operated by Sam's son, Bill. I called 3 companies for estimates, and Bill's quote was the most comprehensive, for example - included adding 3 additional roof vents in the price, as well as a complete layer of ice and water shield. It was no surprise he was booking so far in advance! We booked with him and were very pleased with the quality of workmanship, communication, and clean up. Will definitely highly recommend!

We asked around, and were referred to Higgins when we needed to refinish our floors. We had the Tembec steamed birch floors installed only a few years prior, but our dog's nails had scratched them up pretty badly. The refinishing job - sanding and sealing - was to take a few days, so we stayed at my mother in law's. We went back to the house afterward, a Friday morning, and the crew assigned had not come back to finish. We later learned they had gone fishing. Because it was the weekend, nothing could be done, and we were not able to return home. We had not packed for this long away. Mr. Higgins himself came to do the final coat. When it was all said and done and we returned, we were very dismayed to find that the varnish had been splashed on the walls, kitchen cabinets in several places, and even spilled on our brand new carpet (3 weeks old) at the door of the bedroom. Mr. Higgins tried to help me remove this, but it is still a hard, crusty stain on a light berber. The walls need to be sanded as we tried to repaint over the splashes, but they appear as shiny bumps. In our master bedroom, there are spots were it appears varnish pooled and then dried, and several spots were pieces of hair were not vacuumed up before varnish was applied, resulting in the appearance of hair on the floor when it was long picked out of the finish. I am VERY unhappy with the final results and the mess. I wish at the time that I had pursued it further instead of just paying the bill, but Mr. Higgins had come back already, and I was going through a lot at the time and didn't have the patience or energy to continue with this. Very dismayed and unhappy. Not recommended.

We were on a tight budget but had a HUGE recreation room which we wanted to recarpet. We were able to find a great deal on an in-stock carpet and have it delivered and installed right away. The staff is friendly and knowledgeable, and the prices were great. We have been back two more times to have three bedrooms carpeted, and always are happy with the service and value.

We were referred to Walden's after an insurance claim. I was looking for a contemporary styled "floating" bathroom vanity with a high gloss finish, in keeping with a modern style. I didn't see anything in the showroom which really fit this look, but Steve Walden worked with me and was able to modify a cabinet so it appeared to float, and ordered doors with a high gloss finish. I got a look I love, within our budget. If you don't see what you like in the showroom, don't be afraid to ask! I have to say, though, that showroom needs a woman's touch. As the mother of a toddler, the crayons and little table were appreciated, but when they fell on the floor, I was disgusted with how dirty the floor was! It looked like it hadn't been dusted, washed or even swept in at least a year!

We were referred to Peterborough Carpetland and their sister store, Whelans, after an insurance claim resulted in damage to our bathroom. We hired them to remove tile and install new slate floors and shower surround, and dealt with Chris Whelan, who was great. The 1st tile subcontractor had some difficulty with the material, and did a sloppy job; Whelans deemed it unacceptable and hired a different contractor to re do the shower and make it right. We were very impressed with their commitment to customer service and ensuring we were happy. Our new bathroom looks fantastic. Thanks Chris!

Brad Miller and Ryan from Miller Design Restoration were contracted by Whelan's Flooring to tear out a bad tile job in our shower and reinstall slate tile. They were very friendly and great to deal with, and were very detail oriented. Slate can be difficult to work with as the tiles are of varying thickness and are prone to breaking, but they took the time to ensure the tiles matched up nicely and did a great job. Definite pride of workmanship will earn them many referrals.

We went to Cavanagh's as new residents to Peterborough after several referrals, and have been back any time we need a new appliance. We have dealt with Steve, the owner, as well as a few of his helpful staff. They are always friendly and explain all the options, make sensible recommendations and beat any competitor, too. We've found then to be trustworthy and reliable in all our dealings with them, and they stand behind their products. When we had an issue with a Panasonic O-T-R microwave which quit just as teh warranty expired, Steve loaned us a microwave to use while ours was in for repairs. Great "small town" service!

We dealt with Matt and his crew during a recent insurance job and found then to be great to deal with. They had to come out several times to complete various tasks, and they were always very friendly, professional and polite. Had a few issues, but everything was taken care of and the bathroom turned out great. I would recommend M & J to anyone who is looking for a reasonable, honest and reliable plumbing company.

I called CKM when I needed new blinds at home. They provide a shop at home service, which was helpful, and I was able to choose from colour samples and order right away, as I pretty much knew what I wanted. Price was fair, and included installation, though I could have paid less elsewhere had I wanted to drive out of town and/or install myself. I'm happy with the blinds.

I contacted Bowen's on the advice of Steve [last name removed--Ed] from T.J. Cavanaugh appliances after my G.E. front load washer wasn't spinning or draining properly. Bowen's sent a courteous repairman out that day, and after asking a few questions, he seemed to know exactly what the problem was: there was a lint trap behind the front panel (not mentioned in the manual or trouble-shooting guide), which was clogged. I netted a few dollars of coins and other debris, but the repairman took the time to run the machine through a test cycle, cleaned it out and explained to me how to remove and clean the lint trap in the future. I was pleased that the motor had not completely burned out on my 6-year-old machine, and he assured me that there were very few problems with my model. My service call only cost about $100, repair included, so I was pretty happy. I would definitely call Bowen's again and recommend them to others.

I contacted Superior Restoration on the advice of a neighbour after our roof leaked and caused extensive damage to our main floor bathroom and basement recreation room. I was very impressed with their prompt and professional service. In fact, they arrived within an hour of receiving my call and work began that day. Too bad my insurance company held up the rest of the repair, but when it was finally authorized, Superior coordinated the various contractors to get the job done as quickly as possible. I was very happy with their service, and all the employees I dealt with were friendly and professional.

I purchased a Decoro Upholstered Sofa from Decorium, along with a leather recliner chair. After waiting FOUR MONTHS for these items to be made and shipped from China, they arrived. The chair had a large discoloured area, very prominent on the chair back, but Decorium wouldn't do anything about that. Since then, the chair has basically fallen apart - the arm has separated from the chair seat part. It is very poor quality. However, that is not my biggest issue. The sofa I purchased was manufactured by Decoro and had a "lifetime limited warranty" on the frame, guaranteeing it would be free from defects in materials and workmanship with normal use. I assure you that we do not use the sofa for more than its intended purposes, but the wood frame is warped quite severely, resulting in the centre of the sofa sitting about an inch and a half lower than the sides. The sofa is caving in. The warranty booklet says that to make a claim, you need to go through the store, so I contacted Decorium. They no longer sells Decoro products, I was told (and further research tells me they went out of business last year). I asked if, as a matter of goodwill, Decorium could do anything to help me out. After all, I paid more than $1600 for this microfibre sofa which I'm sure cost them only a very small fraction of that. I was unable to speak to a manager and told plainly that Decorium could not absorb the cost of the repair. I understand that the manufacturer has gone out of business, but doesn't Decorium have an interest in taking care of their customers or at least ATTEMPTING to make them happy? Apparently their goal is not to earn the loyal trust of satisfied customers, but to take their money and run. If you are a potential customer, I would now recommend that you do the same. After all, if a huge Decor Emporium, as they see themselves, cannot "afford" to take care of their customer, why would you want to give them your business? This is not the first horror story I've heard about Decorium not standing behind their products.