Marian

Even though the problem could not be resolved, Carlos did all that he could to repair the machine and when that could not be done , supplied me with options regarding getting the part to repair it. He has worked on my appliances before and always is courteous and caring and takes the time to explain the situation to allow me to make a decision.

The coil in my oven snapped and caught fire. I called ARS to see if someone could try to fix it. I was delighted to hear that Carlos would be by the next day. Carlos fixed my washing machine last year and was terrific! Carlos arrived and fixed the oven and everything works well. He is a great asset to your company. Polite, courteous, knowledgeable, skilled and makes sure that the client understands the problem.I will continue to call ARS should there be any future issues and I will continue to refer my family and friends as well. With many thanks!