Reviews

10/10

Because our project was small we were concerned that there wouldn't be many, or any, takers when we put our service request out on HomeStars. There were not many takers. But SJ Renovations responded quickly to our service request. We wanted to rebuild a wall that was water damaged in our basement bathroom. Bottomline, our small job which was important to us was completed expertly and met all our expectations. Sarosh is always concerned about quality of work and customer satisfaction. We liked that and won't hesitate to recommend him to anyone or to employ him again.

Approximate cost of services:
$1,400.00
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Company Response

Thank you for the review! Your feedback is greatly appreciated! We are thrilled to hear that you enjoyed your experience with SJ Renovations and it was a pleasure working with you

10/10

We had a small backup in our basement 18 months ago that damaged about ¼ of the carpet but the rest was old and shabby so after clean-up and prep on our part we contacted Victorious to come and advise us. For starters, Mark was extremely prompt, courteous and wonderfully clear in walking us through various options. We had thought of different kinds of underpads or sub-floorings and he was knowledgeable and straightforward in pointing out the pros and cons of each, basically invaluable in pointing us in the right direction on that. Ditto for the carpet choices: completely clear, pointing out the advantages of this or that, the impact on the space, the way the nap might or might not appear and the relative merits and trade-offs regarding price, durability, comfort, etc. We felt we were in very good hands in coming to a decision. Then, the actual work, which started pre-COVID when none of us were thinking pandemic. The installation was done quickly, efficiently and courteously. But then, to our surprise, we were called by the installers to inspect it and told there was a flaw in the very last part of the already laid carpet. Essentially the nap was reversed for about 18 inches, but it was something we would likely not have noticed immediately or put down to the fact that the carpet had to settle. The installers knew it was a flaw however and had already communicated this fact to Mark. We soon learned that the supplier acknowledged the manufacturing flaw and would agree to replace it. We could also have been given a discount. Throughout this situation Mark again gave us straightforward information and let us make up our minds without rushing to a decision. We decided to have it replaced. Once the new carpet was available – it took a couple of weeks – COVID and self-isolation had just arrived, one member of our household had what we assumed was a cold, and we felt it was important to let Mark know this. The re- installation was put off for that reason. Then, as the shutdown tightened, we agreed jointly that it should be put off even longer. So now, just this week, Victorious came in and finished the job. Full precautionary, self-distancing measures were taken on both sides and a successful, professional installation job was completed. We love the outcome. We couldn’t be more satisfied with our entire interaction with Mark and his team at Victorious. Thoughtful, considerate, professional, honest. We highly recommend this company to anyone. e had a small backup in our basement 18 months ago that damaged about ¼ of the carpet but the rest was old and shabby so after clean-up and prep on our part we contacted Victorious to come and advise us. For starters, Mark was extremely prompt, courteous and wonderfully clear in walking us through various options. We had thought of different kinds of underpads or sub-floorings and he was knowledgeable and straightforward in pointing out the pros and cons of each, basically invaluable in pointing us in the right direction on that. Ditto for the carpet choices: completely clear, pointing out the advantages of this or that, the impact on the space, the way the nap might or might not appear and the relative merits and trade-offs regarding price, durability, comfort, etc. We felt we were in very good hands in coming to a decision. Then, the actual work, which started pre-COVID when none of us were thinking pandemic. The installation was done quickly, efficiently and courteously. But then, to our surprise, we were called by the installers to inspect it and told there was a flaw in the very last part of the already laid carpet. Essentially the nap was reversed for about 18 inches, but it was something we would likely not have noticed immediately or put down to the fact that the carpet had to settle. The installers knew it was a flaw however and had already communicated this fact to Mark. We soon learned that the supplier acknowledged the manufacturing flaw and would agree to replace it. We could also have been given a discount. Throughout this situation Mark again gave us straightforward information and let us make up our minds without rushing to a decision. We decided to have it replaced. Once the new carpet was available – it took a couple of weeks – COVID and self-isolation had just arrived, one member of our household had what we assumed was a cold, and we felt it was important to let Mark know this. The re- installation was put off for that reason. Then, as the shutdown tightened, we agreed jointly that it should be put off even longer. So now, just this week, Victorious came in and finished the job. Full precautionary, self-distancing measures were taken on both sides and a successful, professional installation job was completed. We love the outcome. We couldn’t be more satisfied with our entire interaction with Mark and his team at Victorious. Thoughtful, considerate, professional, honest. We highly recommend this company to anyone.

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Company Response

Dear Mr. and Mrs. Salmon,

Thank you very much for sparing your valuable time to share your experience.
We highly appreciate your feedback and looking forward to your future projects and referrals.

We wish you strength and resiliency.

Thank you,

Mark Aydin
Victorious Carpet & Flooring
CFI Certified Carpet & Resilient Flooring Contractor
☎️ (416) 858-7006
🌐 https://www.victoriousflooring.com/

Carpet & Luxury Vinyl | Sale - Installation - Repair - Carpet Stretching

🏡Creating Enjoyable Flooring Solutions For Occupied Spaces Since 2001…
🏆 Rated 🔝 Carpet Flooring Contractor since 2008. 13 Years in a row

Wall to Wall Carpet & Luxury Vinyl Sale, Installation, Repair & Carpet Re-Stretching Services for Residential & Commercial applications in Toronto, Mississauga, Oakville, Burlington, Brampton, Markham, Richmond Hill, Scarborough, Pickering, & Ajax.

10/10

We had a small sewer backup in our basement 18 months ago that damaged about ¼ of the carpet but the rest was old and shabby so after clean-up and prep on our part we contacted Victorious to come and advise us. For starters, Mark was extremely prompt, courteous and wonderfully clear in walking us through various options. We had thought of different kinds of underpads or sub-floorings and he was knowledgeable and straightforward in pointing out the pros and cons of each, basically invaluable in pointing us in the right direction on that. Ditto for the carpet choices: completely clear, pointing out the advantages of this or that, the impact on the space, the way the nap might or might not appear and the relative merits and trade-offs regarding price, durability, comfort, etc. We felt we were in very good hands in coming to a decision. Then, the actual work, which started pre-COVID when none of us were thinking pandemic. The installation was done quickly, efficiently and courteously. But then, to our surprise, we were called by the installers to inspect it and told there was a flaw in the very last part of the already laid carpet. Essentially the nap was reversed for about 18 inches, but it was something we would likely not have noticed immediately or put down to the fact that the carpet had to settle. The installers knew it was a flaw however and had already communicated this fact to Mark. We soon learned that the supplier acknowledged the manufacturing flaw and would agree to replace it. We could also have been given a discount. Throughout this situation Mark again gave us straightforward information and let us make up our minds without rushing to a decision. We decided to have it replaced. Once the new carpet was available – it took a couple of weeks – COVID and self-isolation had just arrived, one member of our household had what we assumed was a cold, and we felt it was important to let Mark know this. The re- installation was put off for that reason. Then, as the shutdown tightened, we agreed jointly that it should be put off even longer. So now, just this week, Victorious came in and finished the job. Full precautionary, self-distancing measures were taken on both sides and a successful, professional installation job was completed. We love the outcome. We couldn’t be more satisfied with our entire interaction with Mark and his team at Victorious. Thoughtful, considerate, professional, honest. We highly recommend this company to anyone. e had a small backup in our basement 18 months ago that damaged about ¼ of the carpet but the rest was old and shabby so after clean-up and prep on our part we contacted Victorious to come and advise us. For starters, Mark was extremely prompt, courteous and wonderfully clear in walking us through various options. We had thought of different kinds of underpads or sub-floorings and he was knowledgeable and straightforward in pointing out the pros and cons of each, basically invaluable in pointing us in the right direction on that. Ditto for the carpet choices: completely clear, pointing out the advantages of this or that, the impact on the space, the way the nap might or might not appear and the relative merits and trade-offs regarding price, durability, comfort, etc. We felt we were in very good hands in coming to a decision. Then, the actual work, which started pre-COVID when none of us were thinking pandemic. The installation was done quickly, efficiently and courteously. But then, to our surprise, we were called by the installers to inspect it and told there was a flaw in the very last part of the already laid carpet. Essentially the nap was reversed for about 18 inches, but it was something we would likely not have noticed immediately or put down to the fact that the carpet had to settle. The installers knew it was a flaw however and had already communicated this fact to Mark. We soon learned that the supplier acknowledged the manufacturing flaw and would agree to replace it. We could also have been given a discount. Throughout this situation Mark again gave us straightforward information and let us make up our minds without rushing to a decision. We decided to have it replaced. Once the new carpet was available – it took a couple of weeks – COVID and self-isolation had just arrived, one member of our household had what we assumed was a cold, and we felt it was important to let Mark know this. The re- installation was put off for that reason. Then, as the shutdown tightened, we agreed jointly that it should be put off even longer. So now, just this week, Victorious came in and finished the job. Full precautionary, self-distancing measures were taken on both sides and a successful, professional installation job was completed. We love the outcome. We couldn’t be more satisfied with our entire interaction with Mark and his team at Victorious. Thoughtful, considerate, professional, honest. We highly recommend this company to anyone.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Dear Mr. and Mrs. Salmon,

Thank you very much for sparing your valuable time to share your experience.
We highly appreciate your feedback and looking forward to your future projects and referrals.

We wish you strength and resiliency.

Thank you,

Mark Aydin
Victorious Carpet & Flooring
CFI Certified Carpet & Resilient Flooring Contractor
☎️ (416) 858-7006
🌐 https://www.victoriousflooring.com/

Carpet & Luxury Vinyl | Sale - Installation - Repair - Carpet Stretching

🏡Creating Enjoyable Flooring Solutions For Occupied Spaces Since 2001…
🏆 Rated 🔝 Carpet Flooring Contractor since 2008. 13 Years in a row

Wall to Wall Carpet & Luxury Vinyl Sale, Installation, Repair & Carpet Re-Stretching Services for Residential & Commercial applications in Toronto, Mississauga, Oakville, Burlington, Brampton, Markham, Richmond Hill, Scarborough, Pickering, & Ajax.