Robert Lee from Guelph

Due to my 87 year old mother's declining health she had to be moved into an assisted living retirement residence, and her house had to be sold. The buyers wanted a fairly quick closing date which meant clearing the house out in about a month. My mother and late father had bought the house in 1968 and lived there ever since, and they had accumulated a lot of stuff in those nearly 50 years that I and my wife needed to sort through and determine what needed to be kept and what had to go. We were a little overwhelmed by the task (I'm an only child so all of it fell to me and my wife), and contacted a junk removal service that seemed to have good reviews, but they were booked up until the middle of August 2017 which we felt was too late to meet the September 1st closing date. I then came across 1-800-Rid-Of-It and gave them a call - it turned out to be the best decision ever. They were able to start working on removal right away, and the teams they sent out were nothing short of terrific - they eventually took away 5 full truck loads plus a final 3/4 truck load, which was very close to the initial estimate of 5 full loads. The work was done by Tim, Lucas, Josh, Kevin, and Ed (I think that was everyone who worked on the removals - hope I didn't miss anyone) and without exception they were quick, courteous, efficient, and generally made a difficult experience much better. The cost was absolutely fair and reasonable, and there were no sneaky up-charges tacked on to the per-load price we were given - something that we've heard that other junk removal services are prone to doing. It was a great relief to me and my wife when they took away the final load with a couple of weeks to spare, leaving us with just the final sorting through the relatively small amount of what we had set aside as needing more time to look at. I can recommend 1-800-Rid-Of-It without reservation. And thanks again Lucas, Tim, Kevin, Josh, and Ed - you guys were terrific!

Our rental water heater started leaking due to corrosion where the leg was attached to the tank. I called Reliance Home Comfort in the evening and they dispatched a service person the next afternoon. Jordan (Team Member #0986) arrived within the time window that I was given, and replaced the tank with a new one (legless, this time - gas water heater standards have changed since the last one was installed, apparently, and he explained that the combustion air inlet is no longer allowed to be on the bottom so the tank rests on the floor with air inlets on the sides). He was quick, courteous and left the site clean (he put covers on his boots while indoors to avoid tracking snow inside). He estimated that the cost of replacing the tank, had it not been fully covered by the rental agreement, would have been about $800. Very happy with the service provided.