Julie from Ottawa

When our old gas fireplace died and we needed to replace it, we began the laborious task of searching for a new gas unit. After much research, we decided to have "Fireplace West" supply and install the new fireplace. We hired Integrity Masonry to do the stone work around the unit. We feel so fortunate to have hired these two companies to do the work! They worked very well together to coordinate and execute this job. (We have reviewed Fireplace West separately so please see their excellent review.) Nick at Integrity Masonry was absolutely great to work with. He is a very genuine, hard working mason who takes great pride in his work. Simply said, he is a perfectionist who wants to please his customers. He has a team that works with him and they are equally talented, professional, respectful and prompt. It was such a pleasure to have them working in our house! Communication is key in any renovation job. This is one of many strengths this company has. They discussed everything with us from start to finish and made many valuable suggestions. The result is that we are ecstatic with our new fireplace! Having had contractors in the past that have been a disappointment, it was truly a breath of fresh air to have met and worked with Nick and his crew. We give his company our highest recommendation!

Our old gas fireplace suddenly stopped working and my husband and I began the search for a quality replacement. We visited several area showrooms and then met with Robin from Fireplace West. He spent a long time with us and explained many options. We really appreciated his time and his recommendations led us to purchase the right unit for our space. He and his son have just completed the installation. We couldn't be more pleased. They were so professional and careful. We know that they thought of absolutely every little detail. They were extremely prompt and reliable. This fireplace purchase and installation was completely worry free on our part. We also appreciate that Robin communicated so well with us throughout this process. He truly went above and beyond. The result is a fireplace that we love. Thank you Robin and Matt! (Stone work was done by Integrity Masonry, another excellent company who are reviewed separately on Homestars).