Deb from Toronto

After getting a new kitchen installed I needed my beautiful farmer's apron sink connected, the dishwasher hooked up and a few other projects in the house looked after. Bill & his team were on the mark and on the money. He is now our go-to guy for great service and reliable advice. His plumber wouldn't install the faucet until the counter people corrected the drilled hole by 1/16" because he said there would be future issues with rocking and we wouldn't be happy. I love the degree of efficiency they use.

I prepared a spec sheet of all the details and requirements to provide to 3 companies for a quote. Frankly, I wasn't impressed with any of them even though they ranked high on various sites. I remember loving the show with Sarah Richardson & Tommy Smyth because of their tastes and standards so I went to Design Inc. and looked at who they had used for kitchens and Altima showed up a number of times. My son and I both wanted new kitchens so took our design (which I created myself) and requirements to Val who spent a Saturday morning with us. When I said I wanted a 'pull-out' pantry he explained why it was more expensive and harder on the mechanisms and then recommended something better. He reviewed the various materials and gave great details on savings and value. I LOVE THIS GUY. You have to know what you want before talking to anyone. Provide photos if possible and be ready for a reality check. Have every decision made before starting because changes can cost money and time. Speaking of time, talk to Val at least 3 months before start time to ensure your place in his busy line. Val was ALWAYS available and more so, patient. My quotes were $13,500, $18,000 & $21,000. Val's was certainly higher - but he understand my standards and expectations. When you can trust someone with your hard-earned cash, it is a good feeling and we completely trusted Val in every step. Then there is Vic who handles the installation. There were a few hiccups (very small) which required some attention and I never worried about bringing them to Val's and Vic's attention - because they want their work to live up to their promise and they do indeed. I waited for five years to launch this project because I was waiting to find the look I wanted and I certainly got it because Val understood my wants and needs. I strongly recommend Altima to anyone who wants their dream kitchen. At the same time - I wouldn't recommend Kitchenaid appliances which we spent $10,000 for a fridge, stove and dishwasher only to be royally disappointed. Otherwise our cabinetry, counter and banquet are a little bit of heaven.

We have used this service for quite awhile (over a few name changes) and find consistent excellent service and a strong note of honesty. We have been told how to save money and when to make upgrades without a feeling of pressure. A strong recommendation from this household - we have very demanding standards and this company lived up to it.

I find this company is very difficult to work with, offering more excuses than quality of service and accurate information. Consistently late arrivals due to over-scheduling, very little accommodating of the client's needs. Requested only one person who would be the same individual. Too often send different people and the standards vary too much. On the occasions when my 'regular' person isn't able to come or two were sent for half the time, the work was terrible. When the household came down with the flu and only 8 hours notice was given, there was a charge rather than offering to reschedule. I realize there are policies but this company adjusts the time weekly without notice - never being accountable.