kristen from Edmonton

We just built with montorio homes it was the worst mistake we ever made the company is complete disorganized and is horrible at communication with trades. It took 14 months to build our house our sales guy was completely incorrect with over half in information he gave us he told us we should break ground by feb 2014 we broke ground the end of may he told us the house should be done by aug 2014 we got it in January 2015. The house is completely sad, they were paid over 500,000 and gave us a unfinished house. We paid for a glorious master bathroom with corner soaker Jacuzzi and there is no hot water going to the Jacuzzi, we are missing all the trim in our kitchen. We are missing cabinet back to the lack of communication with trades we customer built our laundry room in the blue print we made the washing and dryer large as we wanted large machines we go to put the laundry set in and it doesn’t fit, they of course blame gem cabinets well it should be the sight construction supervisor to make sure that the blue prints are followed so we were stuck in a new house with no washer and dryer because they didn’t fit, after speaking with gem cabinets’ they said they would fix it but they had no clue about our missing cabinets and the trim missing and cupboards being different colors . Montorio does not communicate with their vendors it’s very frustrating, I feel like my house will never be done we have sent email after email and no response nothing even saying were looking into this no call back nothing. Both doors need to be replaced; Window in living room needs to be replaced. The house was given to us dirty none of the stuff that we went through on our walk through was done at all. I have asked to speak to the head boss or supervisor and no one have responded. There is a huge scratch on fridge; we don’t yet have our microwave. The is a major design flaw kitchen the pantry door opens right on the fridge which is going to cause our 5000 fridge to get dented this was not like this in the show home because everything was reversed this is the same fridge as the show home , again no accnollagement or response to this by montorio. Tiles in bathroom un even need to be re grouted. I just feel like they don’t want to deal with these problems. I look on this website there is literally no good reviews I should have went with my gut and not built with them. They just makes escuses after excuses for there mistakes.