Sutha from Mississauga

Our backyard fence needed to be replaced in a hurry as the landscaping work was scheduled to begin in the middle of July. We had about 2 months to find a quality contractor to complete the fence. Unfortunately due to the windstorm we had in the spring fence installers are extremely busy and no one was willing to do it earlier than August. My neighbor found someone on Homestar and the work was scheduled to start in the middle of June. The contractor called a day before saying he could not start the work and rescheduled the start date to June 25th. Once again the same contractor failed on his promise and wasn’t even available to give us a revised date. At this point we gave up on him and I was struggling to find someone reputable to do the job in 3 weeks or less. I was doing my research and made several phone calls. No one was available to do the job ASAP. I found Jay via Homestar and explained the situation. Jay was extremely busy as well however sympathetic to our situation and did his best to accommodate my urgent request. Grant visited our site on June 26th to measure and provided an estimate. Jay immediately called me back and promised to have our fence work completed before landscaping work. He sent Zach to do our job right after Canada day holiday. The job was completed in 3 days and the fence looks really nice, well done Zach. I was extremely happy with the professionalism and customer care Jay demonstrated throughout the process. I am very thankful and appreciative the way Jay handled the situation from beginning to end and most importantly his commitment to get the job done before landscaping work. Without his help my summer project would have been a mess. Jay is so easy to work with and his communication skills are superior. I would highly recommend Jay and his crew.

Our main water shutoff valve in the basement was leaking every time we turn it off and on. We decided to change it, started to read some reviews and found Mr. Rooter plumbing. The company has great overall reviews. Pros When I called the Mississauga office, the phone was answered immediately by Diane. She was very pleasant on the phone and setup my appointment quickly. I called the city the next business day to setup an appointment to have them come in and turn off the water outside before the service. On the day of service, Chris Cochrane arrived on time; actually I would say even a bit earlier then promised time. Chris is very pleasant and easy to talk to. He gave me a quote using his iPad app. I felt the amount quoted was higher that it should. Since I have a few additional optional repairs (change basement shutoff valve for garden and change 2 outside knobs) to take care of I asked for a revised quote for combined work. Since the outside water was shutoff and I did not want to waste our time for another day I decided to go for it. Chris took his time and did the job well; he was patient and not rushing. He answered all my questions and I believe he went above and beyond to ensure the job is completed properly. In the end, he even checked other drains in the house to ensure everything is OK. I would definitely recommend Chris to anyone, he is very knowledgeable, easy to talk and deal with and patient. After the service, I received a call from Laurie; she asked me if everything went alright. I appreciate the follow-up call. Cons As I mentioned above I find Mr.Rooter expensive. Out of curiosity I read some reviews on Homestars after the service to find out average cost for the same service. This is how I have come to my conclusion. The price quoted includes a life time membership fee of 99.00, the non-member charge is more expensive. Overall great service at premium price.