Used this group 4 times while moving into our brand new home this past year. First two moves were ok (movers are nice fellows, so we booked again) only one damaged ceramic vase and a box clearly marked "fragile" dropped on the stone path, 3rd time they damaged the wall in the brand new home (into drywall). Was told I would receive a call from the manager - didn't. I sent two emails over 3 weeks, none replied to. Last move (shortly after) they also damaged/broke a large handmade ceramic mirror in the truck and the movers apologized and acknowledged but that was it. Have pictures of all damages. The guys they hire are very polite and nice, but I would recommend NOT paying the company's higher prices for a coffee and a plant in a mug while they damage your items and simply don't respond to emails.