AH from Richmond Hill

Gilbert (the service technician) came on the same day of service request. Quick response in communication. He made recommendations that made sense for the home owners.

I am thrilled with their service and the magic that they did. My Garden Lawn Care started taking care of my lawn in 2016, and they turned my lawn back to the way it should be. They took care all the hard work. Dai and Justin also sent me an email after each service and told me what I needed to do after. They even reminded me to water my lawn or hold the water depending on the forecast. Even though 2016 was a hot and dry season, I was still able to keep my lawn green with their assistance and guidance. My yard looked beautiful and healthy. All my neighbors were jealous. The direct communication between the owners and me was priceless. I learn a lot from them. It also shows their commitment to their business.

I bought this townhouse 2 years ago under the pre - construction stage, and they delivered it in 2014 (which is okay). I found the head office did a poor administrative job. They miss the deadline to inform me that there will be a delay on closing, which is avoidable. The customer service is close to nothing. Before the delivery, the only contact I got was the sales person, and someone in the accounting department. I was only given the head office phone number. Come on, it is 2014, please give us an email for communication. Touchstone home works with a small decor centre. There were only limited options for upgrade, unlike some other bigger builders. On the closing date, there was no customer service at all. All I got was the house key. The builder nor the site supervision did not give me any information on the warranty. I called and they emailed me the Tarion new home information package, and they asked me to refer back to this package. But the overall build quality was not bad. Found some defeciency but it does not affect the overall impression. Kitchen cabinet, staircase and tiles were done nicely. But the house was not clean enough on the closing date. In addition, this builder still install quarter-round on the baseboard.... honestly.... no one want this anymore.