James from Toronto

My furnace died during some really cold days, called Dr HVAC and they sent out a repairman (Bryan) that same day. Bryan was very friendly and very patient. He spent quite a bit of time diagnosing the issue with my furnace, my furnace overall and explaining everything over to me. My furnace was about 24 years old and i was initially looking to just repair it, but after talking to Bryan he convinced me it wouldn't be worth it financially in the long term and that other parts are likely to break down (they were already showing signs of breakdown). Dr HVAC then made the arrangements late that day to get the furnace and have my furnace installed the next day. Furnace was installed with no issues and the senior tech who installed my furnace seemed very experienced. I was very pleased to have worked with Bryan and the installers at Dr HVAC and would recommend them to anyone.

Was a bit hard to get an appointment, they seem really busy, but that's generally a good thing. Came on time, finished in a good amount of time (even with all our questions :) ). Very helpful. Took the time to answer all our questions and recommend changes we can make for a more efficient and balance-loaded AC. They did forget to cover the holes they put in the furnace but after calling them they came the next day no problem and covered them up. They were extremely informative and patient and you can tell they genuinely care about the customers. Especially the owner ihsan.