Coco

I contacted Convertible Heating and Air Conditioning last spring in response to a promotion in the mail. It was nice dealing with Marnie and the rates were indeed competitive. However, upon installation the unit was not able to operate on the Auto setting. We were told that it would be okay for the unit to operate on the “Fan/On” setting, as it helps with circulation. In addition, we were told that since it was under warrantee, a service person from the company could come back to fix what was wrong at no charge (as the installer did not have the necessary tools on hand). We were not followed up by a service person and as I had just had a baby, did not remember to call the company back until receiving an exorbitant energy bill (after that summer). Upon contacting the company, we were informed that it was too cold for a diagnostic and that the work would have to wait until the following spring (before the warrantee expires). We followed up a few weeks ago and a service person diagnosed the problem and returned to complete the repairs. The service guy followed up later that day to say that we unfortunately had to pay after all. There had been a misunderstanding between him and the company and repairs had been done to our furnace circuit board, which that affects the operation of the AC unit. As only the AC was installed by the company the labour would not be covered. After following up with the company, the only explanation I received was “well, someone has to pay” the service person. Although the owner accepted that the misunderstanding was their fault, I was told that our options were to (1) make payment (at a discount) or (2) the service person could return to undo the work that was completed. Topping off this entire situation, we recently received a reminder (in the mail) from the company to extend our service warrantee. All things considered, this experience has been mediocre at best.

I took advantage of a special offer, in an ad, for duct cleaning and dryer vent cleaning with Prestige Duct Cleaning. First, I did my research to ensure the company was indeed NADCA certified. I spoke with Kathy, who was very polite, answered all of my questions and provided me with an accurate quote for the services I needed. Two days later, we had two gentlemen from Prestige do our very first home duct cleaning. They were courteous, quick, and neat. They even wore little baggies over their shoes as not to soil our floors. I especially liked the older gentleman; he was very personable (I forget his name). From what I can tell, the ducts appear quite clean and the air (seems) to feel lighter – but that is probably all in my head. Overall, glad we went with this company. They were far more reasonable than other certified companies that I researched. Good job for a fair price.

It was a pleasure working with Dwayne, he was informative and gave us his honest opinion about our options. He worked with us and offered the best product for our budget. He did not push a product that we didn’t need or couldn’t afford, but gave us the facts and allowed us to make the decision that would best suit us. Dwayne was punctual and worked quickly with little disturbance. Actually, I didn’t even wake up until after he had already begun the job. He showed us how to operate our new thermostat - even my mom understands it – which is nothing short of a miracle (hahaha). We would definitely recommend Dwayne to anybody looking for a furnace, humidifier, or duct work. He gave us his price and didn’t try to add additional “mystery charges”. Our furnace works just fine and we are happy that we discovered Culzac Heating & Air Conditioning. Thanks Dwayne!