I will never use this company again. First of all the time it takes to get through to these people is a job in itself. I had to schedule my pool closing 3 seperate times because I was told I would get an email to verify my closing and never had anything from these people cross my inbox. When I called each time to inquire about this, the attitude I received from the secretary Vi was inexcusable and very rude. If you are going to tell people that you will email them, next time make sure you do email them, instead this person made it out to be my fault. Upon telling her that yes, my email address is the same one they have on file, for the third time, I was told to check my junk mail as I should have received the email and if I had not then there was "obviously something wrong on my end" I told her that I did not receive the email and then she proceeded to be short and rude with me, and I felt as if this woman had more important things to do other than to deal with me as a customer. When the pool guys finally did show up at my house to close my pool, I opened the door to find to high school kids in Jameson uniforms who looked as if they would rather be anywhere else than my front door. I do not have any faith that these people know what they are doing and I would think that such a company would want my business and would take better measure to insure they train their people properly, especially in regards to customer service. The woman, Vi, who answered my calls each time was rude, unhelpful and demeaning and I would rather pay more to deal with another pool company than to be made to feel the way that I have.
- Approximate cost of services:
- $2,300.00