Crista and Chris Jornitz from Ottawa

Robin and his team from Fireplace West did an AMAZING job for us. This was by far the easiest big purchase/reno project we have had yet, and we have had many over the years! Others made it seem far too difficult, expensive or not even feasible but Fireplace West did it and made the process very easy for us. A week after emailing Robin, we had our new fireplace installed and we are loving it. Our story: My husband and I have been trying off and on since 2010 to replace our zero clearance wood fireplace with a natural gas fireplace while keeping our brick wall intact (real brick not a veneer). Our fireplace is in our family room where we spend most of our time, it has large windows and skylights, it gets quite chilly in the winter. We tried using our wood fireplace a few times over the last 5 years but it really didn't help. So we visited a few fancy fireplace showrooms in 2010 and inquired about our options. We were told our options were either a small gas insert OR destroying our brick wall to actually replace the fireplace. The latter option being too expensive, messy and difficult. We were disappointed with these options so we parked the project and tried again recently only to hear the same choices. We were disappointed because we did not want a huge demo of our family room with two little kids running around. We were also not super keen on the small insert because our brick opening is quite large and we didn't feel it would suit our space. We found FireplaceWest online and I emailed Robin on a Sunday morning with a few pictures and asked him about our options. We were not expecting a response on a Sunday, but Robin actually called us back shortly after and was at our house a couple of hours later. We talked about what we wanted, looked at the measurements and Robin helped us pick out our new fireplace right then, we chose the Napolean BGD42CF. He said he could cut out our old fireplace and replace it with this new one while leaving our brick wall intact. The cost of this was considerably lower than what we were told elsewhere and of course much less demo and time required. He ordered the fireplace that day. A week later it arrived, Robin and Matt did the install in two days. It looks absolutely fantastic, it fits the space and our house perfectly. It has totally transformed our family room. We have had a fire every night since. Our girls (2 and 6 years old) are also enjoying it, they love to snuggle up with us for story time in the evenings. They are also VERY excited to dress it up with stockings for Santa's arrival! :-) Thank you Robin and Matt for making our fireplace dreams come true. We have been telling our neighbors and friends about you and we look forward to working with you again in the future. Crista and Chris Jornitz