Reviews

10/10

They were such a great group of people to deal with. Always friendly and actually called you back! They were a little late getting here on install day, but they called andto let us know they would be. The owner of compay came to work on our house too! Don't see that often. They stayed late to get the job done for us and cleaned up beautifully. Vacuumed and everything. There was a problem with the basement windows, but they came back as soon as they had time and fixed everything.

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Company Response

Hi Jackie. We really appreciate the response. If you need anything else please do not hesitate to contact us at anytime.

2/10

We bought an older home and are doing major renos. Artistic Stairs was recommended to us for replacing the bannister. They were horrible from the start. Had a hard time getting them to come do a measure, then had to call a few times to get the quote. The person they sent out to install was the worst! He left the house a mess every time he left. He was here for 1 hr the first day. He just made up his own hours. We told him that the floors going in were laminate so the bannister needed to be higher for them to go underneath. He never did it. The bannister is beautiful, I'll give them that much, but it's not done how I wanted. We couldn't put hardly any nosing on the stair because of how he did them and had to cut into what little nosing there is to go around his work. That part looks horrible. Now they won't come back and fix it. Won't return my calls. $7000 may not be a big amount of money to them, but it's huge to us.

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Company Response

Thank you for the feedback Jackie and I am sorry for the trouble. Every project is important to us and we want to make this right. Our understanding is that we had approval to proceed from your husband with solutions for your railings and it obvious there is a misunderstanding. We would like to contact you directly to discuss solving this challenging installation and address each concern.