North York Homeowner from Toronto

Once again, DrainCom came to our rescue with outstanding service and excellent work. Vlad and Oleg did a great job installing our sump pump and weeping tiles. Always friendly, professional and on time.

Our insurance company recommended Winmar after we experienced flooding in our basement due to a sewer back-up. Once the cleanup was completed, we were told that they'd come and pick up the equipment (fans/dehumidifiers) on the following Monday. No one showed up. They didn't show up the next day, either. We were starting to get concerned as we had other contractors lined up and couldn't move forward until the equipment was removed from the basement. Despite leaving several voicemail messages, texts and emails, no one responded. Four days later and still no response, we finally resorted to emailing the CEO and VP of Operations to let them know that we were at our wits end! The equipment was picked up within hours. Based on this experience and Winmar's poor communication/customer service, we definitely would NOT recommend them.

We were very happy with the service we received from DrainCom. The lead project manager who provided the quote was great, told us exactly what needed to be done. They showed up on time and when they said they would and got the job done efficiently. Everyone we dealt with was courteous and professional. We also appreciated the follow-up from Robert once the job was completed. We would highly recommend DrainCom to anyone who needs to install a back-flow valve.