Reviews

10/10

Franky drywalled our entire utility room in record time and was very committed to his work. He started on time and was fully transparent with his communication. When the work require extra time to complete, he would stay the extra hours to ensure that required work is caught up and completed on time.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

the importance and urgency of the job for the customer
it's our commitment thanks Alan we looking forward to work with you again in a new project
have a good day

6/10

Issue has been resolved by the Reliance Home Comfort. We are happy with solution provided by the team and have accepted the terms of the solution. Communication has been consistent and frequent.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
- Honor the Sales contract and any verbal statement made during the sales process. - Don't say that the installer are all in house technician when they are contractor. - Answer their phone calls? Or return a call when you say you would?
Any advice to offer fellow homeowners facing a similar project?
Don't use them. Check BBB for the amount of complaints in the ON region. It will show how well they operate and how well they honor sales commitment.
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

This is extremely disappointing news and I'd like to begin by apologizing for this experience. If you could please contact me at rmassingham@reliancecomfort.com with more information, I would like to escalate this to our Customer Solutions Team for investigation. Thanks in advance. ~ Rich