Emily Mennie from Burlington

Paid $4630 for a 3 tonne Trane AC. Concerned with installation quality, emailed pictures to A Plus, the commented they were surprised by the poor quality workmanship. Took 6 weeks to come back and fix the problem. Told by sales associate that he had mailed in $400 rebate at time of sale. Followed-up 20 weeks later with A Plus, they didn't send it in, they mailed it to me to send it in only after I called. AC installed May 8/14, paperwork from A Plus for rebate received Oct 2/14, looks like I'm waiting 36+ weeks for my rebate. Poor customer experience with A Plus.