GTA area

STAY AWAY FROM THESE GUYS BEFORE YOU GET A HEART ATTACK. It's been almost 2 weeks without hot water, they've sent over 7 technicians to look at it, they left my house without finishing the job,never told me what is the problem. Every one of them tried to leave the house because they won't admit they DON'T KNOW HOW TO FIX IT. I called the Direct Energy Services agents, they hung up on me when i am just asking for help and why are they providing me such irresponsible services! Transferred my call to a supervisor, i asked her is this how you train your agents? Hang up on their clients? She replied "Oh i am not involved with them, i don't know who you spoke with and there is NOTHING i can do" I am about to explode every time i speak with them!! I finally said ok, i am willing to pay $450 FOR A NEW FURNACE , NOW MAKE AN APPOINTMENT FOR ME . The technician called his manager, NO ONE PICKED UP, the tech or agents he spoke with just laughed at him for some reason... they are extremely unprofessional! Then the tech support said to him "THERES NO JOB YOU CAN'T DO, FINISH IT" and he replied "Ok i am telling you I DON'T KNOW HOW TO FIX THIS" (This was all on speaker phone, so my whole family heard their conversation) They are having internal issues themselves yet they charge me $45 service fees every month for this kind of customer service? Today was my last chance given to them, i expected them to come between 10am-2pm for replacing the new water heater tank. Guess what, they left me a note saying "Sorry, we've missed you" at 12:30pm, no other information left for me. I called the planning division, i said the technicians never called, never rang the doorbell and just left me a note. He reached for those guys and THEY ARE ALL GIVING FALSE INFORMATION! He said they called and no one picked up, they were knocking on the door for several times. DO THEY NOT KNOW THERE IS SOMETHING CALLED A DOORBELL???? Oh.my.god. I know what they are trying to do to me, they are forcing me to cancel their services then they won't need to provide me the new tank and i will have to find someone else for extra costs. NOW I AM STUCK!

Terrible service. Stopped having hot water for almost a week now, called Services and each technician that they are sending out failed to finish the job.They didn't even bother looking for the ISSUE. It's the 5th technician coming in and telling me that the parts are missing, everyday they are sending us a new part to replace but another technician comes in and make an excuse saying the parts are STILL WRONG AND MISSING. Spoke with the supervisior AND FIELD MANAGER, PROMISED to send another technician in between 6-10pm, called them at 9pm and informed me that some parts ARE STILL MISSING AND THERE WON'T BE A TECHNICIAN COMING. I have seniors at home waiting for this situation to be solved. My next step is to cancel this company. Extremely disappointed, given too many chances.