Our 2nd floor shower drain backed up and could not be dealt with using residential products. Tony stopped by early am to assist with the problem. He was courteous, knowledgeable and happy to rectify the problem. Tony explained what he would do, including laying protective coverings and reaffirmed the cost involved. Within the half hour, our problem was solved and our shower stall was completely cleaned, with all waste removed. Tony explained the bill to us and having been completely satisfied we paid the bill and he was on to the next customer. Wow..Tony was fast, friendly, efficient and effective!! I felt very comfortable with Tony and believe that his honesty and integrity was note worthy. I would recommend Tony to others and know that I am in good hands with Tony should another situation occur. Thanks Tony for getting our flow back on track!!