An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
"Our GE washer had an issue which was not letting the selected cycle complete. Checked a few on HomeStars and based on the review/comments, called Sam. I guess he was at a customer location, hence he promised to call back. He returned the call in while, understood the issue and gave me a time the next day. He was at our location on time, ran a few assessments and recommended motor change. He was smart enough of carry a spare motor on his visit, based on the issue discussed yesterday. This to me is a big plus, as he got the unit working on his first visit rather than ordering the part and scheduling a second appointment. Before replacing the part, he assessed for other issues, to ensure we do not make huge investments on parts (as against junking & getting a new one). A job well done with a follow up call two days later. Thanks Sam."
- Approximate cost of services:
- $450.00