I strongly recommend Restoration-1 and thank them for the timeliness and quality of their work. Due to the faulty seals within the exhaust pipes from two new high efficiency furnaces installed in 2014, water slowly leaked from these pipes into the basement wall over perhaps the last three years. This first led to water collecting around a window-jamb immediately below the pipes. The water then dripped into the insulation behind the gyproc and saturation of the gyproc-wall itself. Mold developed. Our home insurance firm would not cover the damage, as they concluded it arose from faulty workmanship when the exhaust pipes were installed and because they do not cover damage caused by mold. The remediation firm that typically works for the insurance firm chose not to undertake the required remediation work, as it would not be covered by the insurance firm ... even though we agreed to pay for the work ourselves. We then contacted Restoration-1 for assistance. The owner-manager of Restoration came to our home within 90 minutes of our call, assessed the problem, and prepared an written estimate of remediation costs, which they honoured. They began remediation work the next day. As soon as the wall was opened-up, the furnace-installers replaced the leaking pipes. As soon as the leaking was stopped, Restoration-1 carefully removed wet gyproc-wall and wet insulation. They treated the mold, and then set drying machines in place to dry-out the area. Then then provided a second written estimate for the restoration work (now that it was clear what would be required), and they honoured that estimate too. In fact, they reduced the actual price for the restoration once it became clear that certain work they had planned for was not actually required. Three days after completion of the remediation, Restoration-1 returned, to install new installation, a vapour barrier, and new gyproc. They also painted the reconstructed wall. Their work was completed with care and haste. David and Andre were very pleasant to deal with. David, the owner and general manager, kept me informed daily of his plans for the day ahead, and he honoured every time-commitment made to me. An excellent firm to deal with. Thank you greatly for your work on our behalf.
- Company Response
Thank you very much for your kind comments Sam, it was a pleasure working with you.