We had trouble getting the work scheduled, weather wasn't helping, but once they started, they completed in a timely fashion; looks great, very professional, they cleaned up afterwards, they made sure I was happy with the results.
Blocked toilet; blocked shower
Used the company twice - 1st time I had called another plumber for my blocked toilet who told me it was low flow and should replace to high flow, after running the snake and not solving the problem - I called Shanks, they took the toilet apart and found an empty "Koolaid jammer" in the pipe, left everything very tidy. Second time was recently (Sep 09), I wasn't getting any cold water in my shower, they took it apart, they went to 3 different stores to find the part that was broken, and fixed it all within 24 hours, leaving everything very clean.
