Reviews

10/10

The response for an appointment was prompt. Mark was very efficient at explaining the process. I did see before and after photos, my home is 70+years so the ducts are not shiny new inside. A few days after the service my central vac was not working, wires accidently knocked off. Sent an email to the company on the weekend , early Monday am the owner Dave called me and assured they would rectify the situation, I appreciate he did not argue with me instead he scheduled Mark to return. He was able to assess the damage and repair it quickly and explained a few questions I had after the cleaning. I am now confident I would recommend Dave's Duct cleaning to my family and friends. In such a competitive market I paid the extra dollars and I got what I paid for. Regards Marsha

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Company Response

Hi Marsha, Thanks for sharing your positive sentiments and experience of our recent service with others on Homestars. We are also glad to have been able to follow up and resolve the issue with your central vacuum that was caused during our service. We take our work seriously and glad we did not dissapoint. Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you! Sincerely, DAVESDUCTS (www.davesducts.com)

10/10

James thank you once again for your professionalism and that of your crew. I was grateful you could expedite the removal. The crew was very courteous, left the site as clean as possible and ensured my neighbours property was cleaned as well. It is encouraging to see women in the field working side by side with men, having made my career in the construction field. I would not hesitate to recommend your services at anytime. Regards Marsha

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10/10

My first interaction was with Helen in the office, warm friendly lady who set up an appointment for AC/Heating consult. I was contacted promptly by John who made a home visit. Punctual, polite and respectful of my home put on boot covers on before entering. He explained the history of the company as a local family business. I am all about supporting my own community so this was appreciated. Note I went to three other contractors at their office who could barely give me the time of day. I was presented with all option available to me. high and low price ranges. John took time to measure and assess my needs. After much relaxed discussion I was left with information to read and make an informed decision. John returned and we agreed on a system for my home and set up installation. A sheet was left with me of what to expect on the installation day. Arrival was prompt, Jan and Chris the installers were friendly, polite and took great care to cover any areas they would need access to. Everything was discussed with me and they answered all my questions. Clean up was done by them and my home was left just as the found it. This type of customer service has all but disappeared. If your looking for Honesty, quality, prompt and caring service do not hesitate to contact this family owned and operated business. An energy auditor was recommended and Burlington Energy has submitted all necessary paperwork to ensure I get the most rebate available for my purchase. A big thanks to Helen, John, Jan and Chris for making this a positive experience.

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10/10

Greg it was a pleasure to do business with you. Old school values mean a lot to me when choosing a contractor. You completed my repairs as scheduled even with the weather set backs. If a section was not quite right you removed/replaced it. You did not ask for cash up front. You answered any questions or concerns I had without hesitation. I would be pleased to refer your company to my friends and look forward to doing business with you again. Marsha Armstrong

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Company Response

Thanks Marsha, yes we're a little old schoolish, and getting it right counts hugely for building our Distributor Screen Network across Canada!