N. from Toronto

Someone at Alexanian was a little to quick on the trigger to process final payment using the credit card provided to leave a deposit! A little unprofessional. They should wait until the job is done AND THEN confirm the method of payment should the customer choose differently. Presumptuous. What happened to business etiquette? It caused a hiccup that cost me in the end. I hope this was an exception and not 'business as usual'. On a positive note, this was the only company I setup a consultation with that bothered to show up (box stores..sheesh!) They were well prepared and very punctual! It takes a couple weeks for materials to arrive but they met my needs just in time. Installation took a whole day and they worked diligently. Yes, it was a little expensive for a small space but I got what I paid for and am pleased with the final product. Note** Laminate floor samples don't necessarily reflect the final look as they are approx 7"x 10" with no veining or detail at all. I didn't like the look of it at first but it grew on me.

Many tradespeople and services have come and gone through my home. Aire Serv is a keeper. Which is why I want to take a moment to say thank you to Aire Serv not only for their prompt and reliable service but for their professionalism and respect for me and my home. Glenn and Blake made such a wonderful impression before they even walked through the door (shoe mat and boot covers? Nice!) Professional, patient, and efficient early birds. They took the time to explain exactly what they were going to do and why. I'm very, very happy with the overall experience. Thank you guys.