I had a Valor fireplace installed by Classic Fireplace in 2018 and absolutely loved the look and the ambiance of the fireplace. Earlier this year I encountered a problem and immediately called the company and left a message. A very lovely employee, Bruce, called me back the next morning and walked me through how to resolve the issue. As I was not at home at the time he called, and as he lived in my neigbbourhood, he offered to stop by on his own time and walk me through what needed to be done. He showed up on the weekend - his day off, suggested I schedule an annual maintenance, gave me some tips on ensuring the fireplace stays in good working order. In my opinion that is quite a statement on how a company and its employees value its customers and are dedicated to exceptional customer service.
- Company Response
Thank you so much for taking the time to write this review, we truly appreciate it. We are very pleased that Bruce was able to help you through your issue and that all is well with your fireplace now. We are lucky to have him on-board here for sure. We look forward to working with you again in the future. Many thanks