Bought a semi-finished brand new corner home. Said the home would be done by possession date and ready to move in. First untruth. Home was not done. We signed for a regular sized porch and deck. Lo and behold... they said city bylaws prevented them from building what WE SIGNED for and they tried to "secretly" build it for less then half the original size. When we confronted them they said they got the permit after they made that blunder... not even fully prepared and making empty promises. Second untruth. Several of the cabinets and closets were made horribly and they had to return several times to replace and repair them. They also use the cheapest possible options.. and this is after we signed and paid the down payment for house. The sales rep and the repairmen were extremely unfriendly and just made the whole process more of a pain then necessary. Thankfully the sales rep was replaced, his name was Tom who constantly showed dishonesty and tried to save his own hide after we confronted him with several of the promises we signed for that he broke and was dishonest about. Over all.. AVOID EXCEL HOMES. They make empty promises, use the cheapest possible method and supplies and often times do a shoddy job that requires constant replacement and repairs. Horrible experience. And we are not the only ones as this has happened to several others too.
- Approximate cost of services:
- $515,000.00
- Company Response
Hi there - thanks for sharing your experience with us. Did you know about our Customer Care line who is available for you? It's for these types of matters that we have this service available to you so we can try and resolve the matter immediately. If you'd like to email me more information, you can at info@excelhomes.ca and I will look into it for you. At Excel, we don't make empty promises and endeavor to deliver exactly what we sold you, so I am very sorry you had this experience.
Thanks - Mathilde