Joseph M from Vaughan

Please see the email I sent to the owner of the company, Long story short, DO NOT USE Loc-Tite!!!!!!!!!!! Hi Gregg, It is sad that I have to result to emailing the owner of the company to actually get any action or assistance from your company. I require your assistance, in regards to recent work completed on my property ASAP. Before even signing with Loc-Tite, I empathized the importance to Tony of having this done in a timely manner as we have our house warming and engagement party occurring within the next week. He assured me the job would be started within 2-3 weeks, 3 months later the job has just been finished. I am a reasonable man and totally understand that weather greatly impacts the workload, so that isn't even my compliant. However our engagement party is around the corner and even though the job has been “completed” we are having issues with the work that has been completed. Please see below; First and foremost, The wall in our backyard, built by Ryan is falling apart, not even three weeks old and the entire thing is falling apart. I have texted and called both Ryan and Tony numerous times, Tony has not responded once….Ryan did text back saying he would stop but, now as we approach week 4 and no one has come to fix the wall. I also spoke to the receptionist at your Richmond hill office, who was rude to me and extremely rude to my wife. She was yelling at my wife and blaming her and saying things like Lock tite is responsible for the work and actions provided by your employees….. My wife also mentioned we might seek legal action and she said go right ahead you have been down this road many times before….Once again not professional at all…taunting my wife and mentioning you have been sued many times…. I did check home starts after and this that this appears to a common theme with the receptionist. The second issue was the weeping tile, that was ripped out by your excavation crew. I under stand mistakes happen and Ryan did repair the weeping tile, however he did not re-grade the weeping tile with the proper downward slope, which resulted in an entire Saturday in my garden, where I had to re-dig and re-level to ensure proper downward slope was all along the tile. To add to this issue Ryan and Tony both assured that they understood that I have a storm drain in my back yard and when they would build the wall to allow for proper water drainage. As you can guess this has not been happening and water is pooling all over my yard and going back into two of my neighbours backwards, as well as pooling in my backyard. The tree ring in the front of the house was built in a speedy fashion and I saw Ryan not apply any epoxy or glue. We have many small children in the neighbour and I would hate for one of them to jump on it and a tile falls out, these are things that should of not been missed. When the crew was using the tamper to replace before applying the grout, they cracked three tiles, which I had to point out before they grouted. Ryan was good about replacing them, however after he replaced them, he grouted and watered down the driveway. The next day I saw that the bricks used were almost black and did not match or come even close to the grey brick used on my driveway. I also wanted to make mention of the fact that the contract mentioned my driveway was to be done with a grey border and a beige interior. The crew did not check and did half of my driveway, when I came out to check I mentioned to them that they had the wrong colour they finally went over to the contract and saw that I was right. Being the nice person that I am I decided to allow it, as I needed the job completed ASAP. Lastly, it is sad the amount or time and energy I have had to waste to get any traction at all on this, why should I be wasting my free time in the summer hunting you down. We will be having almost 200 people passing through my house next weekend, I hope I can at least show them a proper fin al product, if not I will ensure to tell everyone all about the work that was provided to me. Currently, I am not left with a satisfied feeling and not happy that I choose lock-Tite, I hope you can work with me to change that feeling.