Khoo from Calgary

My family and I decided to get a new home for the first time in our life 2010. We took possession and moved in 2011. We didn't do our research because we didn't know anything about buying new homes. That was our first BIG mistake. We just saw the showhome and loved the model so we decided to go with Excel Builder. From the beginning until the end and longer (like today), we have had very unpleasant experience with them. Communication between the sales centre, the contractors, the sub-contracters, the builders and all were a mess and very much lacking. We had several issues, which some have been resolved but it took up to 2 years to do it. Other issues, like our roof, are still yet to be resolved and they haven't gotten back to us. We put in the request and problem in question 3 years ago and it still hasn't been dealt with. There was once where the workers (sub-contractors) were supposed to come look at the roof, and the foreman arrived to the house... and it was a no show from the other workers. They never came back to look at the issue. We had to call in multiple times to get different issues resolved, and multiple times for certain same ones. Like I said, the management and communication is horrible. My father gets extremely frustrated (well, angry really) at the mention of the name "Excel." We have a family friend who also had very bad experience with them, where in the final inspection walk through with an inspector they hired, they checked and found out there were some corners cut and it didn't meet the safety standard. I believe it was related to the roof or attic. Instead of trying to correct, the sales rep scolded the inspector by saying "Why did you look there?!" They didn't finish they deal and went with another house and builder. Not impressed. I will be looking into buying a home for myself within the next two years and Excel is definitely not on my list of builders to look for. I also found out too late that they ranked near bottom from all the builders in Calgary for single homes on JD Powers in 2011 reviews. Please do your research before buying.